Cancellation & Refund Policy

Last updated: 31 August 2026

1. Business service

Live Tray is supplied to sellers for use in their trade or business. By purchasing a paid plan, you confirm that you are buying the Service wholly or mainly for business purposes. Nothing in this policy limits a right that applicable law does not allow us to exclude.

2. Free beta

Free beta access does not require a payment card and will not automatically become a paid subscription. Starting a paid plan requires a separate checkout that clearly displays the price, billing period and renewal terms.

3. Monthly renewal

Paid plans are billed monthly in advance and renew automatically on the renewal date shown at checkout and in your billing portal. There is no minimum paid term unless checkout expressly says otherwise.

4. How to cancel

You may cancel at any time through Account → Billing → Manage billing, or by emailing support@live-tray.com from the account email address. We will acknowledge cancellation. You do not need to telephone us or give a reason.

5. What happens after cancellation

Cancellation prevents the next renewal. Paid features normally remain available until the end of the current billing period. Cancellation does not itself delete your account or operational records; account deletion is a separate request available through Account → Data & privacy.

6. Payments are for the current billing period

When you purchase or renew a paid plan, access starts immediately for the billing period shown at checkout. A correctly charged subscription payment is not refundable merely because you cancel, stop using the Service or use only part of that billing period.

7. No automatic refund for unused time

Cancellation takes effect at the end of the current paid period and we do not provide automatic full or partial refunds for unused days. You remain able to use the paid features until that period ends.

8. Incorrect charges and service problems

We will refund duplicate or incorrect charges. Where Live Tray fails to provide the paid Service for a material period and we cannot reasonably restore it, we may provide a proportionate refund or account credit. This does not affect any mandatory legal remedy.

9. Refund method and timing

Approved refunds are returned to the original payment method through Stripe. We aim to submit them within 5 business days; your bank or card provider may take additional time to display the credit. We do not charge a cancellation or refund administration fee.

10. Immediate business access

Paid access begins immediately after successful checkout. Checkout will require confirmation that the purchase is mainly for business purposes and that you want Live Tray to begin supplying the Service immediately. If applicable law nevertheless treats you as a consumer, your mandatory rights remain unaffected and any permitted deduction may reflect the Service already supplied before cancellation.

11. Requesting help

Email support@live-tray.com with your account email, payment date and reason for the request. Do not send full card details. We may request limited information needed to locate the Stripe payment and prevent fraud.