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LIVE TRAY DOCUMENTATION

From your first show to your last parcel.

Set up on Windows or macOS, connect eBay Live or Whatnot, and pack on the device that suits you.

01

Getting started

  1. Create and verify your Live Tray account, then complete workspace setup.
  2. Install the Desktop Agent on your Windows PC or Mac and sign in to the same workspace.
  3. Open Cloud on your computer. Add a phone, tablet or team member only if you need one.
02

Connect eBay Live

  1. In the Desktop Agent, choose eBay Live and paste the current live-show link.
  2. Open the eBay window, complete any required marketplace sign-in, and confirm the Agent has connected.
  3. Press START SHOW before selling. Confirm the first completed sale appears with the expected buyer and tray.
03

Connect Whatnot

  1. Choose Whatnot in the Desktop Agent and paste the current Whatnot live-show link.
  2. Open the Whatnot window and complete any required marketplace sign-in. On Windows, the Agent uses a separate Edge or Chrome browser profile.
  3. If the window cannot open, use VIEW DIAGNOSTICS and include the exact error in your support request.
  4. Confirm connection, then press START SHOW before selling.
04

During the live show

  1. Keep the Desktop Agent running on the selling computer.
  2. Check completed sales, buyer names and tray assignments in the live monitor. Repeat purchases by the same buyer stay together during the show.
  3. Place each sold item in the displayed tray. Review the sale list and any queued operations before finishing the show.
05

Printers and scanners

  1. Printing is optional. Select the printer and label format in the Agent and print a test label before enabling automatic printing. Available printing options depend on your plan.
  2. A USB or Bluetooth scanner in keyboard-input mode can enter a tray code. Check the cursor is in the intended search or scan field.
  3. You can also search by buyer or tray manually. Hardware compatibility depends on the device, driver and operating system; no printer or scanner is required to start.
06

Sort shipping labels by tray

  1. In Desktop Agent 1.0.19 or newer, open Shipping label PDF from Home or the sidebar. Choose a completed show and open its shipping-label PDF.
  2. Use one recipient per page. Exact nicknames provide suggestions; check every match against the original PDF. Assign pages without a match manually, or explicitly exclude them. Scanned PDFs need manual assignment.
  3. Confirm the review and save a new PDF. Pages sort by tray number; pages for the same tray keep their original order. The source PDF, page contents, sizes and rotation are preserved.
  4. Open the saved PDF to preview and print at Actual size / 100%. Supports up to 1,000 pages and 50 MB; export password-protected or interactive PDFs as flat, unlocked files first.
  5. Processing stays on your computer and uses no AI credits. Sorting does not change sales, packing or dispatch status.
07

Packing and dispatch on desktop or mobile

  1. Open Packing on your computer, phone or tablet and select the show.
  2. Find the buyer tray by search or scan, check the expected items and resolve anything missing before marking the order ready.
  3. Open Dispatch to record carrier, tracking and dispatch status. Verify final shipment details with your marketplace or carrier.
  4. Pack on the selling computer after the show, or let an authorised team member work from another device.
08

Offline queue and recovery

  1. If the connection drops, keep the Agent open. Supported actions can wait in the local queue.
  2. When the connection returns, check Control for device status and queued operations. Avoid repeated restarts while the queue is sending.
  3. Compare the sale list with the marketplace before finishing. A local queue cannot recover source events that the Agent never received.
09

Account, workspace and roles

  1. Invite people to the correct workspace instead of sharing your password. Available seats depend on the workspace plan.
  2. Use Admin, Live Operator, Packer, Dispatch or View Only to match each person’s job.
  3. Manage your plan and account from Account. Paid plans require checkout confirmation.
10

Sale screenshots and Pro AI picture analysis

  1. Enable sale screenshots in the Desktop Agent and choose a folder on your computer. Images are saved for confirmed sales.
  2. Choose capture at SOLD, or capture at bid start and save only after that auction sells. Keep the saved images available on the computer used for analysis.
  3. After the show ends, open AI Item Analysis, select the completed show, confirm sending its screenshots and choose Analyse. Analysis does not run automatically during the live.
  4. Live Tray covers AI processing through Google Gemini; customers do not need their own API key. Optimised image copies are sent for processing without being stored in Cloud Storage. Original screenshots stay in the local folder.
  5. Review the AI Sales Report by category and visible variant, including quantities and revenue. AI may misidentify an item or leave it unidentified, so check the results.
  6. Up to 1,000 AI sales per company workspace per day, resetting at midnight UK time. Any number of completed shows can share the allowance. Starting analysis reserves every sale in the show, including those without screenshots, so the show must fit your remaining allowance. Resuming the same analysis does not count twice. Saved reports are reused. Requires Desktop Agent 1.0.20 or newer for shows above 500 sales.
11

Keep your Agent up to date

  1. Use Check Update in the Desktop Agent. Review the release notes before installing.
  2. Windows can install an available update through the Agent. The unsigned macOS build downloads a replacement DMG; follow the installation steps below.
  3. Cloud updates in the browser. Finish or pause operational work before restarting the Agent for an update.

Install the Desktop Agent

The current Desktop Agent installers are not yet code-signed. If you downloaded it directly from your Live Tray account, you can follow these installation steps to continue.

Windows

  1. Download the Windows installer from your signed-in Live Tray account and open that file.
  2. If Microsoft Defender SmartScreen says “Windows protected your PC”, choose More info. Check that the app is the Live Tray installer you downloaded, then choose Run anyway if you want to proceed.
  3. If that option is unavailable, or Windows reports malware rather than an unrecognised publisher, stop and contact support or your IT administrator.

Microsoft’s SmartScreen guidance →

macOS

  1. Download the macOS DMG from your signed-in Live Tray account, open it and move Live Tray to Applications.
  2. Try opening Live Tray. If macOS blocks it because the developer cannot be verified, open System Settings → Privacy & Security.
  3. Find the message for Live Tray and choose Open Anyway. Confirm only if it is the app you intentionally downloaded. Enter your Mac password if asked.

Keep Gatekeeper, SmartScreen and antivirus protection enabled. These steps allow the specific app; they do not turn off system protection. Do not override a malware warning.

Apple’s instructions for opening an app from an unknown developer →

Need a hand?

Include your Agent version, operating system, platform, show, exact time and error message. Avoid including passwords or API keys.

Contact support